Introducing “ROC-E”

CALLER

• Aweg from Tucson asks about why the ROC closed their office years ago in Tucson. He wants to know if they would consider reopening an office to handle business in the southern part of the state

COMMENTARY

• Tom explains over 90% of business is done thru the website portal
• Introduced a new complaint system chatbot agent called ROC-E.
  • ROC-E simplifies the complaint filing process without keyboard input
• ROC balances consumer protection with contractor due process ensuring fairness on both sides
• Another reminder to avoid unqualified contractors (“storm chasers”) post-monsoon or disaster

Making A Rental Feel Like Home

GUEST

• Ray Egan/Swift Garage Doors

COMMENTARY

• Ray Egan discusses his rich history in the garage door field with deep Arizona roots
• ‘Rosie Heroes’ salute to some of our Certified Partners who assisted in helping us with homeowner issues
• Nearly two-thirds of homebuyers prefer older homes for their established neighborhoods and perceived build quality
• Weekly To Do: Creating An Apartment That Feels Like Home

Rosie Build Habitat For Humanity

COMMENTARY

• Rosie on the House’s Habitat for Humanity home build is near full funding and can use your help
  • Donate To The Rosie Build Habitat For Humanity Home
• Schedule your pre-summer air conditioning checkup and verify your contractor’s ownership status
• Free roof inspections by certified roofers and irrigation system checks recommended before monsoon season
• Register For The Next Arizona Staycation From Sanderson Ford And Rosie On The House